Mental Health Case Manager

Provide mental health case management services to Seriously & Persistently (SPMI) Adults as well as Seriously Emotionally Disturbed (SED) children and their families, and providing care coordination for individuals in transitional living situations.  This position is designed to coordinate services for individuals transitioning to community settings.  Services are designed to assist these individuals in gaining access to needed medical, social, education, financial, and other services necessary to ensure stabilization of functioning and meet mental health needs.  Case management services will be delivered either face to face or via telephone contact with the client, family, or other service providers. Services also include coordinating and monitoring the delivery of those services.

Examples of mental health and community services which may be accessed include:

  • Individual, family, or group therapy

  • Helping manage medication issues

  • Day treatment

  • Home-based therapeutic services, such as ARMHS

  • Education or health services

  • Housing and related needs


  • Must be at least 21 years of age

  • Must possess a bachelor’s degree in one of the behavioral sciences or a related field from an accredited college or university

  • Must have at least 2000 hours of supervised experience in the delivery of services to persons with mental illness

  • Must pass a criminal background check

  • Must possess a valid driver’s license and maintain current automobile insurance


1. Clinical responsibilities conducted under the supervision of a Mental Health Professional include:

  • Coordinate the assessment of the adult/child’s needs. This includes completing a functional assessment to identify specific case management goals and activities upon client admission, and subsequently on at least a 6 month basis. The functional assessment should include an analysis of problems, needs, strengths, and resources.

  • Develop a treatment plan, along with other agency providers, if applicable. Goals should be client-centered, and based upon the needs outlined in the functional assessment.

  • Plan for specific community based services to address the needs of the adult/child.

  • Assure that services are adequate and appropriate for the adult/child.

  • Assist in the coordination of other providers and supports, both formal and informal, such that services are managed in a coordinated and non-duplicating fashion.

  • Advocate for the adult/child.

  • Assist in the establishment of skills training for the adult/child, as needed, with a philosophy of doing “with” rather than doing “for.”

  • Provide specific services for the adult/child, including transportation, recreational services, vocational services, medication monitoring, legal services, and other health services.

  • Develop a crisis / safety plan for the adult/child when appropriate, and assist in the management of client risk.

2. Administrative responsibilities include:

  • Complete notes for services rendered in keeping with policy.

  • Ensure compliance of charts, in keeping with Rule 29 standards

  • Attend treatment team meetings as necessary.

  • Attend training and supervision meetings as scheduled.

  • Complete time and expense sheets bi-weekly.

  • Submit accurate billing / productivity reports each week.

  • Contribute to the development of agency policies and procedures as assigned.

  • Maintain at least 20 hours per year of continuing education in the area of mental illness

3. Expected professional and team behavior includes:

  • Dress appropriately for the job.

  • Work in a positive and cooperative manner with others.

  • Resolve problems constructively.

  • Take initiative. Be willing to pitch in. Be energetic.

  • Communicate directly with colleagues.

  • Be dependable with the schedule.

  • Show flexibility when situations change, and re-prioritize work tasks when needed.

  • Display a positive attitude about your job and the agency.

  • Show pride in your work.

  • Be patient with clients, co-workers, and other team members.

  • Be willing to give and accept constructive feedback.

  • Accept responsibility for your own behavior and decisions.

4. Perform other duties as required or assigned.



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