Videoconference Supervision Policy
Solutions Behavioral Healthcare Professionals (Solutions) occasionally uses videoconferencing to provide shared weekly training experiences that promote education, interaction, and socialization among Interns and faculty. In the case of inclement weather or other unforeseen circumstances that prohibit Interns and faculty from meeting in-person, scheduled meetings are held in a virtual conference room where participants interact via high-quality real-time transmission of simultaneous video and audio. There are no regularly scheduled training activities that occur in this format; however, given the geographical distance between training sites, group supervision and/or didactic seminars may take place via videoconference in the event that a scheduled in-person meeting is not possible. Group supervision occurs for two hours every week and is led by Solutions supervisors on a rotating basis. Didactic seminars occur for two hours every week and are led by members of the Training Faculty, as well as other guest speakers who demonstrate expertise in a relevant area. Solutions places high value on cohesion and socialization of intern cohorts, and virtual meetings via videoconferencing are an effective way to foster connection, and ensure continuity of training and supervision when regularly scheduled in-person meetings are not possible. The use of videoconference technology for supervisory experiences is consistent with Solutions’ model and training philosophy, as Solutions places a strong training emphasis on access to behavioral healthcare in rural areas, which increasingly relies on the use of telehealth services.
Solutions also recognizes the importance of supervisory relationships. It is expected that the foundation for these supervisory relationships is cultivated during Solutions’ orientation, such that Interns form relationships with the training faculty prior to engaging in videoconference group supervision. Of note, for all clinical cases, full professional responsibility remains with the Intern’s primary supervisor, and any crises or other time-sensitive issues must be reported to that supervisor immediately. Interns are provided contact information for all Solutions supervisors including email and phone numbers, so crises and time-sensitive information can be reported as necessary.
All Solutions videoconferencing occurs over a secure network using HIPAA-compliant technology. Supervision sessions using this technology are never recorded, thus protecting the privacy and confidentiality of all trainees. All Interns are provided with instruction regarding the use of the videoconferencing equipment at the outset of the training year. Technical difficulties that cannot be resolved on site are directed to the site IT Department.