This position manages the Case Management Services staff in the Moorhead office, both children’s and adult case managers. Position oversees staff performance and scheduling in order to ensure proper utilization, and assists in the coordination of new referrals. Position maintains a working knowledge of case management program requirements and ensures that state standards are met. Position is also responsible. Position tracks and manages staff productivity requirements and ensures that state program requirements are met. Position is also responsible for developing and maintaining community partnerships and acts as the liaison and advocate for the program.
Must be at least 21 years of age
Must possess a bachelor’s degree in one of the behavioral sciences or a related field from an accredited college or university
Must have at least 2000 hours of supervised experience in the delivery of services to persons with mental illness
Must have a good working knowledge of community services and programs
Must have good organizational and communication skills
Must have leadership skills and supervisory experience
1. Primary responsibilities include:
Oversee staff scheduling to ensure best coverage for program needs, prioritizing where necessary
Maintain adequate staffing levels for Case Management Services programs
Provide staff supervision, including completion of annual performance evaluations
Ensure staff documentation in keeping with program standards
Ensure staff receive required training
Provide orientation and on the job training for new staff
Ensure staff have a working knowledge of agency policies and procedures and program requirements
Provide agency representation at assigned community mental health coordination / planning meetings
Assist in developing and marketing agency services
Maintain community involvement as an agency representative
Attend agency management team meetings as assigned
Maintain a client caseload / direct services at a level assigned
2. Administrative responsibilities include:
Complete notes for services rendered in keeping with policy
Provide staff management documentation to Clinic Manager on a monthly basis
Monitor service utilization as directed
Maintain staff productivity logs.
Ensure compliance of charts, in keeping with standards
Attend treatment team meetings as necessary.
Attend training and supervision meetings as scheduled.
Complete expense sheets bi-weekly.
Submit accurate billing / productivity reports each week.
Contribute to the development of agency policies and procedures as assigned.
Maintain at least 20 hours per year of continuing education in the area of mental illness